Getting Started

What is Errands Master?

Errands Master is an errands and personal assistant company that offers a variety of home and lifestyle management services to assist you in making your life less hectic and more stress-free. We focus on taking care of all the things you need to do, but don’t have the time or energy to do.

We offer services such as Running Errands, Personal Assistance, HouseKeeping, Home Organization, Senior Citizen Assistance,  and much more! Whatever you don’t have time to do, we can and will do it for you!

Who can use your services?

At Errands Master, each of our clients have a few things in common. They all have a never-ending to-do list and frequently find themselves putting off their tasks and chores because they either don’t want to do them or they don’t have enough time to do them.

Additionally, they all have a burning desire to have more time for themselves and to spend more time with their families and friends doing what they truly enjoy. But most importantly, they all seek and need someone who is reliable, organized, efficient and trustworthy enough to come and rescue them by making their lives easier.

We have found that whether you’re an Entrepreneur, Executive, Small Business Owner, Two-Parent Family, Single Parent Family, or just a busy individual in general, you can benefit from most of our services. We do not limit who we work with because, at some point in our lives, we all need help!

How do I request a service from Errands Master?

There are 3 ways in which you can request assistance.

  1. You can use our “submit a request” form online
  2. Call us at 469-604-4433, or
  3. Email us directly at hello@errandsmaster.com

What cities do you serve?

As of now, we are currently serving the Collins County and Dallas County areas.

Do you provide rush or emergency services, including delivery?

Yes. If you have an emergency and need assistance at the very last minute, an additional $15 on top of our hourly fee will be charged for all rush/emergency services and deliveries.

Do you provide after business hours services?

Yes, we can provide services after our business hours, however there is an after-hours upcharge and the rates will vary as they are dependent on the type of services you need. Please contact us at 469-604-4433 for more details.

Are there services you will not perfrom?

If the services you request are illegal, unethical or harmful to yourself and others, we will not perform those services.

Pricing & Service Policies

How much does it cost to hire an Errands Master?

Our pricing for services varies, and there are 2 options you can choose from, depending on your needs and your budget.

Option 1.  You can choose our Pay As You Go/hourly option which has a price range of $35-$75 per hour. Please note that the hourly rate is highly dependant on the complexity of your tasks/service requests, and there is a minimum of 2 hours for all services.

Option 2.  You can choose one of our monthly packages which starts as low as $160 per month.

All monthly packages are prepaid, and your chosen package must be used within a month as there will be no rollover usage.

Do you offer refunds?

We do not provide refunds unless we are unable to continue providing services in the event we decide it’s no longer a good fit for both parties.

What happens if I need to cancel a scheduled service?

All cancellations are free if your request is received at least 24 hrs before a scheduled service. If you cancel less than 24 hrs, you will be billed a ($45.00) late cancelation fee.

How far will you travel to provide services?

We will travel up to 20 miles for free. However, travel time above 20 miles will incur a $0.75 per mile fee.

Is there a minimum amount of time I can hire an Errands Master?

Yes, you can hire us for a minimum of 2 hours for all services.

What method of payments do you accept?

We accept Cash, Credit & Debit Card, Bank to Bank Transfers and ePayments (online payment gateway via invoice).

Please note that in the event you need us to make purchases on your behalf, you are required to pay us in advance for those items.

Trust & Safety

Is your company licensed and insured?

Yes, our company is licensed to opertate in the state of Texas and we are also insured. If requested, we’ll be happy to provide a copy of our insurance certificate.

Are your employees Insured?

Yes, all of our Errands Master employees are fully insured.

Do I need to give you access to my home if needed?

Yes. If you are not going to be available to give us access to your home, we will need to keep a spare key or your key codes in order for us to enter your home to perform services.

Are my Pets safe with your employees?

Yes, your pets are always safe with our employees, but sometimes our employees are not safe with your pets. For this reason, we require all pets to be placed in a secure area of your home while we render services.

Customer Support

If there's a problem, will there be a manager I can speak to?

Yes, an account manager will always be available to answer any questions or concerns you may have. If we’re not available, please feel free to leave us a quick email at hello@errandsmaster.com, and we will get back to you as soon as possible!

Can I leave feedback on the services you provide?

Of course! Our goal is to exceed your expectations always. Now, please keep in mind, we’re humans, and we make mistakes sometimes. Therefore, if we’ve made a mistake or did something that made you feel uncomfortable, we want to hear about your experience so we can fix it and do better next time.

Happy with our services? Awesome! We love it when our clients show us that they appreciate the hard work we do for them and their families. So feel free to send us a thank you note, a testimonial or even a referred friend, as a token of your appreciation or feedback, Either way, we love to hear about your experience with us because your success is our success.